The hotel chain told media outlets it will cover passport replacement costs for guests affected by fraud as a result of its recent data breach.
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Marriott International will pay for customers’ new passports if they can prove fraud following the company’s large-scale data breach that affected as many as 500 million guests.
“As it relates to passports and potential fraud, we are setting up a process to work with our guests who believe that they have experienced fraud as a result of their passports being involved in this incident,” Marriott told USA TODAY. “If, through that process, we determine that fraud has taken place, then the company will reimburse guests for the costs associated with getting a new passport.”
Sen. Chuck Schumer (D-N.Y.) called for the company to cover the cost of passports on Sunday, saying “the clock is ticking to minimize the risk customers face,” Travel Weekly notes.
The State Department is encouraging guests to contact Marriott directly. A tweet from the State Department notes that having a stolen passport number is not reason enough to request a new one.
“Passport numbers alone cannot be used to obtain your records, request a new passport, or travel,” the department tweeted.
Marriott revealed last week that hundreds of millions of guests may have had their data stolen if they made reservations at Marriott’s Starwood properties. Such data include names, mailing addresses, passport numbers and more.
The breach specifically impacted the Starwood guest reservation database. This database includes reservation information from on or before Sept. 10.
A class-action lawsuit has since been filed, and security experts have questioned why the breach wasn’t caught sooner.
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